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Enterprise API & tool support
Your AI agent. Working inside your systems.
Connect your agent to your CRM, ticketing platform and internal APIs. Give it custom tools to find answers, create and update records, and move work forward from a customer message.
Available exclusively on the Enterprise plan.
- Facebook Messenger
From customer message to service ticket
“The Wi-Fi in my room isn't working. Can you help?”
Guest verifiedService ticket created
I've opened a request for the hotel team and linked it to your stay.
Custom tools, built around your business.
We help connect ReadyChatAI to your CRM, service desk and internal systems, so customer conversations can turn into real actions.
More than an answer. An action in your systems.
Your AI agent can use custom tools during a conversation: look up a customer, open a ticket, update a record or start an internal process.
Customer channels
Requests arrive through WhatsApp, Instagram or Facebook Messenger.
Your AI agent
Understands the request, gathers the details and chooses an approved tool.
Custom tools
Purpose-built actions connect the agent to your APIs, with verification and permissions defined for each workflow.
Your business systems
Your CRM, service desk, order platform and internal applications become part of the conversation.
Give your agent tools with a job to do
- Look up a customer
- Create or update a ticket
- Update a CRM record
- Check a live status
- Trigger an approval
Put your agent where the work happens.
Connect the systems your teams use every day. Give customers a way to get things done from a conversation.
These examples show what a custom integration could do. Connected systems, verification methods and allowed actions are defined for your project.
Keep the conversation and the case together.
Create tickets, retrieve case status, add customer updates and route issues to the right team in your existing service desk.
Customer message WhatsApp
“My issue still isn't fixed. Can you update my support ticket?”
Behind the conversation
Verify access to the case
Confirm the customer's identity and that they are permitted to access this ticket.
Find the ticket and its latest status
Retrieve the case, previous updates and assigned team from your service desk.
Update the case and route the next step
Add the conversation details and request follow-up or escalation according to your rules.
Connected to your ticketing system and support workflows
Back to the customer
Your update is saved to your existing ticket. The support team has the latest details.
Useful access starts with clear boundaries.
We work with your technical team to define what the bot can see, what it can change and when a person needs to step in.
Authentication, permissions and approval rules are part of the integration design.
Verify before sharing
Connect customer verification to your approved identity flow before exposing account-specific information.
Limit each tool's access
Define the records, fields and actions the integration is allowed to use. Your systems enforce access.
Confirm meaningful changes
Build customer confirmation and business rules into actions such as changing a booking or updating an order.
Know when to involve your team
Plan a human handoff when verification fails, a system is unavailable or a request needs approval.
Your expertise. Our integration team.
Bring your CRM, ticketing platform and internal processes. We'll help design the custom tools your agent needs to work with them.
- 01
Define the use case
Choose the customer requests to handle, the systems to connect and the access rules to respect.
- 02
Build and validate together
Agree on scope and pricing. We work with your team on the tools, authentication and realistic test scenarios.
- 03
Roll out with confidence
Validate the customer experience, agree on handoff paths and plan the rollout with your stakeholders.
Enterprise plan only
Custom integrations deserve a conversation.
Enterprise API and tool support is available exclusively on our Enterprise plan. Integration scope, implementation pricing and ongoing support are agreed with your team.
Custom integration development is not included in self-service plans.
A few things to know.
Is this included in my current plan?
Custom API integrations and bot tool development are available exclusively on the Enterprise plan. They are not included in self-service plans. Our team will discuss an Enterprise agreement, integration scope and pricing with you.
Which systems can you connect?
We can assess your booking platform, CRM, order management system, customer portal or other internal tools. Feasibility depends on the APIs, access methods and permissions your systems provide; we confirm this during scoping.
How does the bot know who can access information?
The integration is designed around your identity and access requirements. A customer must complete the agreed verification flow before the bot retrieves protected records or performs restricted actions. A social profile or phone number alone is not treated as permission.
What should we bring to the first conversation?
Bring a few customer requests you want to automate, the systems involved, any available API documentation and your authentication requirements. We'll work with your team to define a practical starting scope.