The app stays available
You can keep using the WhatsApp Business app on your phone while the API uses the same number.
What customers need
Automate online sales through your online bot.
E-commerce automation
Enhance customer engagement by providing instant responses to inquiries.
24/7 automated assistance
Streamline appointment scheduling directly through your social media bot.
Automated scheduling
Increase customer retention with automatic intelligent replies to personalized follow-ups.
Personalized messaging
Boost your marketing efforts by automating promotional messages.
Targeted promotions
Reduce response times with instant FAQs and product information.
FAQ automation
Automate online sales through your online bot.
E-commerce automation
Enhance customer engagement by providing instant responses to inquiries.
24/7 automated assistance
Streamline appointment scheduling directly through your social media bot.
Automated scheduling
Increase customer retention with automatic intelligent replies to personalized follow-ups.
Personalized messaging
Boost your marketing efforts by automating promotional messages.
Targeted promotions
Reduce response times with instant FAQs and product information.
FAQ automation
Use this WhatsApp coexistence setup check to find the right path for your number. It can tell you whether to connect a new number, keep using WhatsApp Business, release a previous connection, or reconnect.
Number check
Question 1 of 5
Choose the number you want to connect. You do not need to type it here.
Before you connect
Meta calls this onboarding WhatsApp Business app users. The same number can stay in the WhatsApp Business app and connect to the WhatsApp Business Platform at the same time.
You can keep using the WhatsApp Business app on your phone while the API uses the same number.
Coexistence requires WhatsApp Business app version 2.24.17 or newer.
A mobile browser can lose the result from Meta's popup, even when the screens look correct.
Ownership is confirmed through the app. Meta can disconnect the API after about 14 days without opening the app.
The tool asks about the number state only. It does not ask for your phone number, call an API, or create an account. If Meta says the business account is restricted, use the restriction option in the questionnaire because that condition is separate from the number state.
Yes, when the number is active in the WhatsApp Business app and follows the coexistence path. The app and API can use the same number at the same time.
Meta requires WhatsApp Business app version 2.24.17 or newer for coexistence. Keep the phone nearby and follow what the app shows during confirmation.
Release the number from the WhatsApp Business Account that currently holds it. If it is connected through the app, disconnect it under Settings, Account, Business Platform and wait about 15 minutes before trying again.
Check Business Support Home or Account Quality. A restriction is on the business account, so changing the number branch will not bypass it. Meta decides the appeal and timing.
The connection button is unavailable for Cuba, Iran, North Korea, Syria, Ukraine, Turkey, and Kosovo. If you are elsewhere but see the gate, check whether a VPN or travel connection is affecting your browsing location.
See how ReadyChatAI connects to WhatsApp and choose the path that fits your business.
Explore WhatsApp integrationStart with the number check, then connect from a computer.