Privacy Policy for ReadyChatAI.com

Welcome to ReadyChatAI.com, a web application owned and operated by ReadyChatAI LLC ('us', 'we', or 'our'). Your privacy is of the utmost importance to us. This Privacy Policy document outlines the types of information that is collected and recorded by ReadyChatAI.com and how we use it. Information we receive from Google through Google APIs is handled only as described in section 8, Google User Data.

1. Information Collection and Use

   For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

   • Information You Provide to Us Directly:

     • Account Registration: When you create an account on ReadyChatAI.com, you provide us with personal information that includes your name, email address, and any other information you choose to provide. If you sign up with Google, the information Google shares with us is covered by section 8, Google User Data.

     • Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

   • Information We Collect Automatically:

     • Log Files: ReadyChatAI.com follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

     • Cookies and Web Beacons: Like any other website, ReadyChatAI.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.

2. Use of Your Information

   Except for Google user data, which we use only as described in section 8, Google User Data, we use the information we collect in various ways, including to:

   • Provide, operate, and maintain our web application
   • Improve, personalize, and expand our web application
   • Understand and analyze how you use our web application
   • Develop new products, services, features, and functionality
   • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the web application, and for marketing and promotional purposes
   • Send you emails
   • Find and prevent fraud

3. Sharing Your Information

   We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. Google user data is shared only as described in section 8, Google User Data.

4. Security of Your Information

   We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

5. Changes to This Privacy Policy

   We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

6. Contact Us

   If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].

7. ReadyChatAI Mobile App — SMS & MMS Permissions (Android)

   When you install the ReadyChatAI Android app and set it as your default SMS app, the app accesses, sends, and receives SMS and MMS messages on your device. This access is required for the app to function as your default messaging app and to relay your messages to your authenticated ReadyChatAI account so you can manage your conversations across devices.

   • What we access: SMS and MMS message contents, sender and recipient phone numbers, and timestamps, only while the app is set as your default SMS handler.

   • How we use it: solely to display, send, receive, and relay your messages within your own account. We do not use this data for advertising.

   • Sharing: we do not sell or share the SMS and MMS data accessed by the mobile app with third parties.

   • Transmission and storage: messages are transmitted over an encrypted connection and stored using encryption in transit and at rest, and are retained only as long as needed to deliver and sync your messages.

   • Your control: you can revoke the app's SMS access at any time by setting another app as your default SMS handler or by uninstalling the ReadyChatAI app.

8. Google User Data

   This section covers the information we receive from Google through Google APIs ("Google user data") when you sign in with Google or connect your Google Calendar. We use Google user data only as described in this section. Where another section of this Privacy Policy describes broader uses or sharing of information, those uses apply to Google user data only where this section says so.

   • Sign in with Google — what we access and why: if you choose to sign in with Google, Google shares your name, email address, and profile picture with us (openid, email, and profile). We use them to create your ReadyChatAI account, sign you in, show you which account you are signed in with, and tell you where we will reply when you contact our support. The email address becomes the email of your ReadyChatAI account, and we use it the way we use any account email: to contact you about your account and our service, including product updates and offers (you can ask us to stop promotional messages at any time by writing to [email protected]), and to measure the results of our own advertising. For that measurement, when you start a trial or a paid plan we may send a hashed (one-way scrambled) version of your email address and name to Google Ads and Meta, so that they can match your sign-up to an ad you clicked and so that we can build audiences for our own campaigns. We do not send them your profile picture, and nothing from your Google Calendar is ever sent to them.

   • Google Calendar — what we access: connecting your Google Calendar is optional and is done from Settings → Calendar in your dashboard. When you connect it, we ask Google for: the email address of the Google account you connect (userinfo.email), so we can show you which account is in use; the list of your calendars (calendar.calendarlist.readonly), so you can choose which calendar we should use; the busy and free times on that calendar (calendar.freebusy); the events on calendars you own (calendar.events.owned), so we can keep a synced copy of your schedule, never book over your existing events, add your bookings, show you your own events together with your bookings, and let the assistant take your events into account when it schedules; and calendars that ReadyChatAI itself creates (calendar.app.created).

   • Google Calendar — how we use it: only to run the appointment-booking feature you turned on: so we never book over your existing events or offer times you are already busy, so the assistant can offer and book the times that fit your day best, so the appointments booked through ReadyChatAI appear on your calendar, and so you can see your own events and your bookings together in your dashboard. We create, update, and cancel events only for appointments booked through ReadyChatAI. Your Google Calendar information is shown only to the administrator of your own ReadyChatAI account. It is never shown to your customers: the assistant only offers or confirms times.

   • Artificial intelligence: Google user data is never used to create, train, or improve generalized artificial-intelligence or machine-learning models, whether ours or anyone else's. When the assistant schedules an appointment for you, it uses your busy and free times and the events in the date range it is scheduling (at most the next 30 days), including their title, time, location, and description, to avoid conflicts and suggest the times that best fit your day. It never reveals the details of your events to your customers. To do this, ReadyChatAI uses third-party AI providers (currently: OpenAI, and OpenRouter as a gateway to open-weight models served by providers that keep no data) under terms that do not allow them to train their models on the data we send. OpenAI may keep the data for up to 30 days, solely to monitor for abuse and to speed up repeated requests, after which it is deleted. If we run a model on our own infrastructure, the data is processed there and is never sent to the model's provider.

   • What we never do with Google user data: we do not sell it; we do not use it to determine creditworthiness or for lending; and we do not share or transfer it to third parties, except as described in this section or as needed to provide the features described in this section (for example, the hosting and AI providers that run them on our behalf, under confidentiality obligations), to comply with applicable law, or to protect against fraud, abuse, or security threats. Your Google Calendar data is never used for advertising of any kind, including personalized, retargeted, or interest-based ads, and is never shared with advertising platforms. Our staff do not read your Google user data unless you ask us to for support, it is needed for security purposes, or the law requires it.

   • Security: Google user data is encrypted in transit and at rest. The access credential Google issues to us is stored encrypted, and access to Google user data is limited to the systems and staff who need it to operate these features.

   • Retention — how long we keep it: we keep the information from Sign in with Google for as long as your ReadyChatAI account exists. For Google Calendar, we keep the access credential Google issues to us for as long as your calendar stays connected, together with the connected account's email address and the calendar you selected. While your calendar is connected, we also keep a synced copy of the events on the calendars you own (their title, start and end time, location, description, and status, but not their attendee lists), so we can schedule around them and show them in your dashboard. For the appointments we create for you, we keep a reference to the event we wrote, so that we can update or cancel it later if the booking changes.

   • Deletion — how to remove it: you can disconnect Google Calendar at any time from Settings → Calendar in your dashboard. Disconnecting immediately deletes the stored credential, the connected account's email address, and the synced copy of your events, revokes our access with Google, and stops us reading your calendar. When you delete your ReadyChatAI account, the rest of your Google user data is deleted too, including your sign-in information and the references to the events we created. You can delete your account as described at https://www.readychatai.com/en/delete-account, or ask us to delete your Google user data at any time by writing to [email protected]. You can also revoke ReadyChatAI's access from your Google Account at any time at https://myaccount.google.com/permissions.

   • Limited Use: ReadyChatAI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.